Quick Links
ACE salt water sanitizing system
Everfresh system
Customer reviews -See what our customers are saying
Watch the lighting effects video
(requires flash)
Water care troubleshooting
| PROBLEM | PROBABLE CAUSE | SOLUTIONS |
|---|---|---|
| Cloudy Water |
Dirty Filters Excessive oils/organic matter Improper sanitization Suspended particles/ organic matter Overused or old water |
Clean filters with FreshWater® InstantFilter Cleaner or FreshWater Filter Cleaner Shock spa with sanitizer Add sanitizer Adjust pH and/or alkalinity with FreshWater pH/Alkalinity Up or FreshWater pH/Alkalinity Down Run jet pump(s) and clean filters with FreshWater Instant Filter Cleaner or FreshWater Filter Cleaner Drain, clean and refill the spa |
| Water Odor |
Excessive organics in water Improper sanitization Low pH |
Shock spa with sanitizer Add sanitizer Adjust pH with FreshWater pH/Alkalinity Up to recommended range |
| Chlorine Odor |
Chloramine level too high Low pH |
Shock spa with sanitizer Adjust pH with FreshWater pH/Alkalinity Up to recommended range |
| Musty Odor |
Bacteria or algae growth |
Shock spa with sanitizer—if problem is visible or persistent, drain, clean and refill the spa |
| Organic Buildup / Scum Ring Around Spa |
Buildup of oils and dirt |
Wipe off scum with clean rag—if severe, drain the spa, use FreshWater Spa Shine after cleaning to protect the spa shell, and refill the spa |
| Algae Growth |
High pH Low sanitizer lever |
Shock spa with sanitizer, and adjust pH with FreshWater pH/Alkalinity Down to recommended range Shock spa with sanitizer, and maintain sanitizer level |
| Eye Irritation |
Low pH Low sanitizer lever |
Adjust pH with FreshWater pH/Alkalinity Up Shock spa with sanitizer, and maintain sanitizer level |
| Skin Irritation / Rash |
Unsanitary water Free chlorine level above 5 ppm |
Shock spa with sanitizer and maintain sanitizer level Allow free chlorine level to drop below 5 ppm before spa use |
| Stains |
Total alkalinity and/or pH too low High iron or copper in source water |
Adjust total alkalinity and/or pH with FreshWater pH/Alkalinity Up Use FreshWater Stain & Scale to inhibit metals |
| Scale |
Total alkalinity and/or pH too high High calcium content in water |
Adjust total alkalinity and pH with FreshWater pH/Alkalinity Down—if scale requires removal, drain the spa, scrub off the scale, clean spa shell with FreshWater Spa Shine, and refill the spa. Add FreshWater Stain & Scale and balance the water using FreshWater pH/Alkalinity Up or FreshWater pH/Alkalinity Down |
